Meeting Sarah Haymes, whose fascinating journey has taken her from 90s London model to Head of Personal Shopping at Editorialist, you're immediately drawn to her rare blend of genuine warmth and sharp business acumen. Having previously led the MATCHES Personal Shopping team, Sarah embodies authentic leadership in everything she does.

In our conversation, she shares insights on maintaining human connection in an increasingly digital luxury landscape, and finding fulfilment beyond surface success. Her philosophy - treating people as people first, clients second - offers a masterclass in leadership that balances commercial excellence with true authenticity and perspective.

Meeting Lauren Faiers, Personal Shopper and founder of The Shopper London, you're immediately struck by her polished presence and calming energy. From Harrods' prestigious By Appointment department to NET-A-PORTER's personal shopping team, Lauren now runs her own thriving business with a philosophy centred on genuine connection.

In our conversation, Lauren shares insights on respecting clients' time, building trust through true honesty, and creating sustainable boundaries that allow her to deliver exceptional service without compromising her wellbeing.