luxury Personal Shopping Consulting
I help luxury retailers and premium fashion brands increase revenue and client retention through omnichannel personal shopping programmes.
Using proven strategies that blend traditional clienteling with digital innovation, I help strengthen client relationships across all touchpoints to drive consistent growth. My approach has helped teams achieve 2.7x higher AOV compared to store average.
The partnership expereince
I partner with fashion brands to develop and implement comprehensive personal shopping strategies that drive revenue growth. This includes creating bespoke clienteling frameworks, optimising client journeys across all touchpoints, and delivering engaging team training programs.
Through a blend of strategic consulting and hands-on implementation, I help you:
Design personal shopping programmes that align with your brand positioning
Create seamless client experiences across physical and digital touchpoints
Develop effective clienteling frameworks and metrics
Build high-performing teams through tailored training
Each partnership is customised to your specific business goals, client base, and brand values.
Case Study:
Transforming Team Potential: A Case Study in Luxury Retail Success
A talented team was being held back by missed targets and underutilised clienteling tools, leading to demotivated staff and a shrinking client base.
Working collaboratively over one month, I created and delivered three bespoke, interactive workshops blending coaching with proven personal shopping techniques:
Elevating the Boutique Experience - Creating a personalised and consistent luxury service for walk-in clients and appointments
Growing Client Relationships - Nurturing and retaining high-value client books with confidence
Mastering Remote Service and Styling Edits - Taking personalised luxury service beyond the shop floor
To ensure lasting impact, I equipped both sales and leadership teams with practical toolkits for continued success.
The Impact:
Teams now engage confidently and consistently with clients across all channels
Online and boutique sales targets consistently met and exceeded
Clienteling platform became integral to daily client engagement
What I loved was seeing the team's creativity flourish as they rediscovered their enthusiasm for creating exceptional client experiences.
Louise, Head of Customer Experience
“Pippa was a delight to work with. She delivered a series of considered, well planned and thorough workshops that engaged and inspired the sales associate team, leading to KPI improvements. Highly recommend!”
what makes my approach different?
My unique perspective comes from experiencing luxury retail from every angle - from traditional shop floor clienteling at Liberty and Mulberry to digital innovation in luxury ecommerce at NET-A-PORTER and Matches.
I understand how to create exceptional client experiences that work seamlessly across physical and digital touchpoints while maintaining premium service standards and driving commercial results.
I work closely with you and your team to create approaches that align with your brand values and deliver measurable outcomes.